2020年年會論文 -五感沉浸式體驗行銷對消費者行爲意圖之影響--以美妝快閃體驗店為例
篇名
五感沉浸式體驗行銷對消費者行爲意圖之影響--以美妝快閃體驗店為例
The Effects of Five Senses Immersive Experiential Marketing on Behavioral Intention: The Case of Beauty Pop-up Shop
作者
張艾喆 鄭藝晗 張志睿 薛穎
Ai-Che Chang Yihan Zheng Zhirui Zhang XUE YING
中文摘要

近年,一種以極富創意性,在知覺上帶給消費者震撼的限時商店,成爲日趨龐大的美妝個人護理市場(Beauty and Personal Care Market)常見的行銷方式。本研究基於PAD模型與心流理論,採用問卷調查法探究美妝快閃店(Beauty Pop-up Shop)通過「五感」沉浸式體驗行銷對消費者情緒、體驗價值、行爲意圖產生影響之過程。研究結果顯示(1)比起專櫃導購,消費者更願意在快閃店中體驗產品;(2)店內精彩的視覺效果能強化品牌印象;(3)店內的互動裝置最影響消費者行爲意圖產生。  

英文摘要

In recent years, a limited time shop, which is very creative and shocked consumers in perception, has become a common marketing method in the increasingly large beauty and personal care market. Based on the PAD model and the flow theory, the study explores the impact of beauty pop-up shop on consumer sentiment, experiential value and consumer behavioral intention through "five-sense" immersive experiential marketing. The results show that (1) Consumers are more willing to experience the products in Beauty Pop-up Shop than cosmetics counter; (2) Excellent visual effect in the shop can strengthen the brand impression; (3) The interactive devices in the shop can most affect the generation of consumer behavior intention. 

中文關鍵詞
五感、行爲意圖、體驗價值、美妝快閃店、體驗式行銷、消費者情緒
英文關鍵詞
Behavioral Intention, Beauty Pop-up Shop, Consumer Sentiment, Experiential Marketing, Experiential Value, Five Sense
發表日期
2020/06/18
授權狀況
未授權