2021年年會論文 -擴增實境與電子口碑對品牌態度與購買意圖之影響: 以 IKEA Place 為例
篇名
擴增實境與電子口碑對品牌態度與購買意圖之影響: 以 IKEA Place 為例
作者
游郁慈 許玟心 陳亭妤
中文摘要

5G 科技的發展與新冠疫情的衝擊,無疑是擴增實境等 3D 沉浸式應用的催 化劑。本研究以科技接受模型為基礎,探討擴增實境特性、科技感知特性與消費 者品牌行為意圖之間的關係,並且納入電子口碑作為調節變項。本研究以 IKEA Place 應用程式為例,透過網路問卷調查法,回收有效問卷 250 份。結果發現, 互動性及生動性皆能積極影響科技的感知程度,而享樂感及有用性分別都能對消 費者品牌態度或購買意圖產生積極的影響,故本研究結果具行銷意涵。

英文摘要
Undoubtedly, the development of 5th generation mobile networks and the COVID-
19 pandemic contribute to accelerating the development of 3D immersive applications,
 
such as augmented reality. Based on the technology acceptance model (TAM), the
purpose of this study was to investigate the relationship between AR attributes,
technology attributes, brand attitude and purchase intention; additionally, incorporating
eWOM as a moderate variable. This study takes the IKEA Place as an example, then
conducts a online survey and collects 250 examples. Results show that interactivity and
vividness can positively affect the technology attributes, while perceived enjoyment
and perceived usefulness can also positively affects consumers’ brand attitude or
purchase intention. The findings have implications for marketing.
中文關鍵詞
IKEA Place、品牌態度、電子口碑、購買意圖、擴增實境
英文關鍵詞
IKEA Place, brand attitude, electronic Word-of-Mouth, purchase intention, augmented reality,
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