組織記憶與傳播網絡：知識型工作環境之個案研究
Organizational Memory and Communication Network

張寶芳
Chang, Christine P.

本文藉由軟體開發工作環境的個案，分析知識型工作環境，組織成員如何藉傳播網絡建構組織記憶，如何從組織記憶去擷取並運用知識以解決問題。目的在探究知識型工作環境下，理想的資訊傳播環境。本研究使用質化的深度訪談，針對美國九家具有代表性的軟體公司十六位軟體研發者、技術企劃經理及總工程師進行錄音訪問。受訪者被詢及在軟體開發過程中，組織成員解決問題的資訊需求，資訊取得、儲存、更新與建構的方式，以及理想的資訊架構。

This study is to improve productivity in collaborative knowledge work settings. It focuses on analyzing information processes, including the information needs; the information barriers; and the way information is stored, structured, retrieved, and updated during the course of product development. As an example application, this research investigated software development working environment. The research interviewed 16 software engineers and managers who had been involved in large-scale software product development at 9 software companies in the United States. The results conclude six essential information processes that contribute to productivity. These are: (1) A shared goal. (2) Networked communication system. (3) An information repository. (4) Policies and protocols for sharing information. (5) Feedback and managing changes. (6) Performance measurement.

組織記憶，傳播網絡，知識型工作環境

Organizational memory，Knowledge work environment，Communication and Productivity

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組織記憶與傳播網絡：知識型工作環境之個案研究.pdf