Studies have indicated that the Internet as a communication platform is where social exchange takes place. Among the social resources transmitted through the Net, social support is by far the most important. In fact, social and information support are believed to be the main resources exchanged among online users. Nevertheless, research in terms of online social support is rare. This paper is going to examine types of social support exchanged through MSN Messenger, an instant messaging system that has mesmerized millions of people worldwide. The research is approached from a psychological perspective, focusing on the users ’ subjective perceptions, meaning that social support is available if needed. The purpose is to differentiate types of online social support perceived by the users, and see if gender and social ties among users also affect what they perceive as available online social support. Results show that appraisal support, such as advice or suggestion, is what the users perceive as most available when they use MSN, second to that is the more emotion-prone type of support. Additionally, users report that they still perceive tangible support available even though there is no actual material exchange (e.g. money) on MSN. Statistics also indicate that variables such as gender and social ties do not have any profound impact on the users ’ perceptions in terms of online support availability.