2004年年會論文 -線上拍賣之知覺風險與降低風險策略
篇名
線上拍賣之知覺風險與降低風險策略
The perceived risks and risk relieve strategies of online auction
作者
張郁敏、高敬堯
Chang, Yuhmiin、Ko, Jing Yao
中文摘要
有關知覺風險的研究頗多,運用在網際網路購物環境上(指B2B及B2C)累積了一定的數量,但在線上拍賣(i.e., C2C)環境上之研究仍在萌芽階段,因此本研究擬探討線上拍賣之知覺風險現象;本研究並納入了消費者特性,來探討不同的消費者特性與知覺風險及降低風險策略間的關係。希冀研究結果可以幫助線上拍賣經營者,在拍賣機制上能有效減少消費者之知覺風險,促進我國C2C電子商務市場之蓬勃發展。本研究採用網路問卷調查法,共得452份有效樣本。結果顯示高社經地位者(年齡高、學歷高、收入高),因為其視「社會風險」為重,因之較重視「品牌與商店形象」,也傾向購買高價位產品以紓解其風險壓力。社經地位較低者,似乎較無自信,所以較需要「背書保證」與「多家選擇」後,才能紓解其所承受之風險壓力。線上購物經驗與否是一項非常重要的指標,研究結果建議沒有線上購物經驗者因為經驗不足,較容易呈現花費許\多時間卻無所適從的現象,所以才視「時間」與「功\能」為較令人憂心的風險,且較不知從何找到衡量商品品質的線索,而經驗多者則從經驗中已學得參考「私人檢驗」、「免費樣品」與「多家選擇」,為線上購物成功\之道。
英文摘要
There have been many studies concerning the perceived risks in the B2B and B2C contexts. Few if any studies have examined the perceived risks of online auction, needless to say the relationship between the perceived risks and risk relieve strategies as well as the impact of demographics on both the perceived risks and risk-relieve strategies. This study collected 452 web surveys. The results suggested that people with higher social economic status experienced higher "social risks" through online auction. They concerned more on the brand and store images and tend to purchase high-priced items to relive the perceived risks. On the contract, those with lower social economic status seemed to be lack of confidence. They preferred "endorsement" and "shopping around" to relieve the perceived risks. Online auction experience is shown to be an important factor to predict the risks experienced and risk-relieve strategies preferred. The implications of the findings are also discussed.
中文關鍵詞
線上拍賣,知覺風險,降低風險策略,人口統計變項
英文關鍵詞
online auction, perceived risk, risk reduction strategy, demographics
發表日期
2004.06.26
授權狀況
已授權
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